Author: Mike West In this Strategic Perspective, we discuss a number of issues that make up the Cloud pricing conundrum with the intention of unraveling some of its complexity. We consider underlying costs, the elements of Cloud pricing, the value metric ...

Author: Bruce Guptill Saugatuck’s just-completed 2012 global survey of SaaS/Cloud business solution adoption and use shows several patterns that indicate how the acquisition, use, and management of SaaS (and other Cloud-based IT services) is changing, ba ...

Authors: Bruce Guptill, Alex Bakker, Charlie Burns, Mike West, Bill McNee This document represents a comprehensive review and analysis of data gathered via Saugatuck‘s February 2012 global web survey of enterprise executives regarding SaaS/Cloud Busine ...

Author: Bruce Guptill Saugatuck’s latest global survey of executives and managers (see Note 1) shows very clearly that enterprises worldwide are still working their way through recovery mode, emphasizing improvement in operations, market presence, and cu ...

Author: Bruce Guptill Two IT provider announcements during the past week highlight the substantial types and levels of uncertainty and risk that IT executives must manage as they guide their enterprises toward and into Cloud IT and Cloud Business. Speci ...

Authors: Lisa Pierce and Bruce Guptill As companies slowly emerge from the recession, their contact centers are experiencing a surge in demand for services. However, few contact centers have all the necessary state-of-the-art equipment completely in plac ...

Authors: Brian Dooley and Bruce Guptill Advanced Analytics provides high-level data modeling capabilities that yield strategic benefits. Of particular importance today are Big Data applications including predictive analysis and customer profiling. There ...

Authors: Bill McNee and Bruce Guptill As a follow-up to Saugatuck’ Cloud Business Summit conference, held on  May 10th in New York City, Saugatuck’s Bill McNee and Bruce Guptill recently caught up with James Powell, CTO of Thomson Reuters as part of ...

Authors: Brian Dooley and Bruce Guptill Advanced Analytics provides high-level data modeling capabilities that yield strategic benefits. Of particular importance today are “Big Data” applications, including predictive analysis and customer profiling. The ...

Author: Bruce Guptill Four world-class CIOs and CTOs shared one critical point of view at Saugatuck’s May 2011 Cloud Business Summit: Forty years of IT experience and practice is basically broken, and IT and business must transform together if they are t ...

Author: Brian Dooley Advanced Analytics provides high-level data modeling capabilities that yield strategic benefits. Of particular importance today are predictive analysis and customer profiling. There are also special analytic requirements in a variety ...

Authors: Bill McNee and Mike West Cloud adoption among large enterprises continues to strengthen ahead of previous expectations, as businesses accelerate their investments in Cloud technologies and business solutions while reshaping themselves in the wak ...

Authors: Bill McNee and Mike West As part of our ongoing Executive Insights research program, Saugatuck’s Bill McNee and Mike West recently caught up with John Schloff, VP Global Strategy at Pitney Bowes. Here Schloff offer a range of insightful views re ...

Authors: Bill McNee and Mike West As part of our ongoing Executive Insights research program, Saugatuck’s Bill McNee and Mike West recently caught up with John Schloff, VP Global Strategy at Pitney Bowes. Here Schloff offers a range of insightful views r ...

Author: Lee Geishecker Collaborative Commerce is fast becoming a business model which provides an opportunity for organizations to change the way they do business. The Cloud is a key ingredient for the formula for Collaborative Commerce success. This Str ...

Authors: Alex Bakker, Robert McNeill Leading SaaS providers are integrating Social Media functionality into applications to improve workflow and enable collaboration within existing processes. This Strategic Perspective provides an overview of three vend ...

Author: Brian Dooley As SaaS and Cloud solutions become increasingly critical for enterprise operations, Governance Risk and Compliance (GRC) is becoming more important. Not only must Cloud solutions be brought into compliance with regulations and govern ...

Author: Mike West As independent system vendor (ISV) migration to the Cloud continues, and as the many benefits of multi-tenancy have become clearer, Cloud platform providers have recently been touting better, faster, cheaper ways for the ISV application ...

Authors: Bill McNee, Mike West, Alex Bakker As part of our ongoing Executive Insights research program, Saugatuck’s Bill McNee and Mike West recently caught up with Mike Wilens, President of Corporate Operations and Technology at Fidelity Investments. He ...

Author: Lee Geishecker Continuing on our theme of evaluating Cloud Business Solutions, this Strategic Perspective furthers this research with a framework that will help buyers evaluate providers and solutions at the intersection of Cloud IT and Business ...