Authors: Bruce Guptill, Mike West, Alex Bakker and Bill McNee After weeks of marketplace speculation, Dell Inc. has formally announced its intention to buy back its outstanding shares and privatize the company for approximately $24.4B. The move will take ...

Author: Charlie Burns The ongoing and broadening popularity of Cloud IT continues to provide an evolving market opportunity for technologies and services that assist in selection of Cloud offerings and assist in Cloud adoption and use. In early 2011 Saug ...

Author: Robert Cohen This Strategic Perspective offers a vision of what the telco of 2017 will look like. It assumes that most telcos will transform themselves into “cloud services-providing” telcos by 2017. The analysis examines trends that will lead to ...

Author: Bruce Guptill Four years ago, Saugatuck looked at nascent SaaS providers and their SLAs, or lack thereof, and provided guidance for enterprise buyers and executives regarding the most important aspects of SaaS SLAs to be negotiated. Our guidance ...

Author: Robert Cohen Telcos are already playing significant roles in Cloud IT and business services, but there remains a long road for them to travel. To play a central role in providing Cloud services, telcos will need to transform themselves in a numbe ...

Author: Bill Kirwin The universe of IT assets is becoming increasingly abstracted by virtualization and service-based provisioning. Is it time to fold up the IT asset management (ITAM) tent or split the leftovers between the business units, facilities, t ...

Author: Steve Kovsky While IT leaders are increasingly learning to overcome unwarranted reticence and encouraging their organizations to embrace the Cloud, real security-related risks associated with Cloud IT remain a threat, and organizations must modif ...

Authors: Brian Dooley and Bruce Guptill Report Overview: The latest research from Saugatuck Technology shows that we are in the midst of an economic shift in innovation sourcing that is pushing more than half of IT providers to outsource and off-shore t ...

Authors: Alex Bakker, Bruce Guptill Over the past year-plus, Saugatuck’s research programs have increasingly indicated that the phenomenon of “Big Data” – i.e., volumes and types of data that have outgrown traditional means of holding, analyzing, reporti ...

Author: Lisa Pierce This Strategic Perspective assesses how Unified Communications-as-a-Service (UCaaS) suppliers can emerge potentially stronger from the recession by moving beyond telephony-centric UC applications to those that knit UC with analytics t ...

Author: Bill McNee The IT and BPO services market is undergoing a period of deep structural change that is challenging the finely tuned market positions and business models of traditional services providers. Critical business change is occurring across s ...

Authors: Steve Kovsky and Bruce Guptill Successful Cloud tests and pilot programs in the corporate world have led a growing number of these companies to adopt a Cloud-first strategy for new IT service and application initiatives. This Strategic Perspecti ...

Authors: Bill Kirwin, Charlie Burns, Bruce Guptill The total costs of Cloud IT are still being identified and understood; meanwhile, the shifting nature of Cloud IT makes it difficult to pin down what is real and what is not when it comes to Cloud costs. ...

Authors: Bruce Guptill, Alex Bakker and Charlie Burns On June 6 2011, at the opening of Apple’s Worldwide Developer Conference, Apple CEO Steve Jobs announced iCloud, a comprehensive Cloud-centric business and technology environment model that spans Appl ...

Authors: Robert McNeill and Alex Bakker Business Process Management (BPM) will become a key enabler for new / more / better Cloud Business Services. BPM software will permit workflow-enabled business change, as Cloud and on-premise hybrid environments co ...

Author: Mike West Does everyone mean the same thing when they say “hybrid Cloud?” The purpose of this Strategic Perspective is to take a look at the concept of hybrid Cloud solutions and dispel some misunderstandings that have collected around them in re ...

Authors: Robert McNeill and Charlie Burns Pressure is building for IT to have a solid answer on how the business can take advantage of the Public Cloud in a formal and structured manner that will enable proactive adoption across the application portfolio ...

Authors: Bruce Guptill and Robert McNeill In New Delhi on Feb. 15, 2011, Tata Consultancy Services (India’s largest IT services firm) formally unveiled iON, a cloud computing platform-based business and IT “solution” aimed at SMBs. The iON portfolio incl ...

Author: Robert McNeill 2011 looks to be a more stable year economically than 2010 but one that will be no less predictable for buyers or sellers of consulting, IT and BPO services. With limited growth in the US and Europe, services providers will invest ...

Author: Robert McNeill Business Process as a Service (BPaaS) is emerging as the next major category of Cloud IT. BPaaS is the umbrella term that is being increasingly used to capture a whole raft of Cloud enabled innovation within the broad services mark ...