Authors: Mark Koenig, Cynthia Beckham An explosion of next-generation mobile computing devices, combined with the rise of Software-as-a-Service (SaaS) and Cloud Computing means that mobility will be an integral characteristic of enterprise computing in t ...

Author: Cynthia Beckham When reviewing and negotiating SaaS service-level agreements (SLAs) with SaaS vendors, enterprise executives need to determine which issues are critical to their business requirements and expectations.  SaaS vendors need to unders ...

Author: Cynthia Beckham SLAs are important tools for SaaS vendors as well as their enterprise users.  As SaaS solutions expand from department-wide to broader enterprise-wide usage – and as SaaS solutions are increasingly used for mission-critical busine ...

Authors: Cynthia Beckham, Mark Koenig, Charlie Burns, Mike West At its annual Worldwide Developer Conference this week, Apple formally introduced the iPhone 3G, scheduled to be marketed in 70 countries. While media and industry accounts have detailed ch ...

Author: Cynthia Beckham Saugatuck’s latest SaaS research, which includes interviews with more than two dozen SaaS user executives, indicates that even the most experienced SaaS user firms have not established formal SaaS governance or similar management ...

Authors: Mark Koenig, Cynthia Beckham Enterprise-grade Web 2.0 – i.e., web-services-based collaborative and social computing for the enterprise – is getting a tremendous amount of visibility in the trade (and even the mainstream) press.  Vendors large an ...