Author: Bill Kirwin The universe of IT assets is becoming increasingly abstracted by virtualization and service-based provisioning. Is it time to fold up the IT asset management (ITAM) tent or split the leftovers between the business units, facilities, t ...

Author: Bill Kirwin IT asset management (ITAM) is conceptually challenged by the continuing abstraction of hard assets and other resources into Cloud-based services and hybridized operating environments. The market realities of outsourcing, virtualizatio ...

Author: Bill Kirwin Knowledge work continues to evolve as new tools are adopted while traditional tools continue to grow in use. Communication and collaboration have become the primary activities, consuming almost 90 percent of a typical day in the knowl ...

Authors: Bill Kirwin, Bruce Guptill Saugatuck Technology recently participated in a webcast titled “The Cloud Bottom Line: Calculating ROI for Business Applications in the Cloud” sponsored by Dell. There were several questions posed by the audience, whic ...

Author: Bill Kirwin According to Saugatuck’s 2011 Social Business Survey, inter-company work facilitation is dead last on buyers’ and users’ lists of business goals. However, inter-company work facilitation is also seen as having one of the highest poten ...

Authors: Alex Bakker, Bill Kirwin Enterprise Social Networks, Collaboration tools, and Big Data form the backbone of a new trend that Saugatuck has named the Quantified Enterprise™, or QE. This represents a look at a future where data-driven organization ...

Authors: Bill Kirwin, Bruce Guptill One indication of the growing use and impact of Cloud – from PaaS to IaaS to SaaS to BPaaS – is the growing concern among IT and business leaders regarding Cloud’s overall and long-term costs. Saugatuck routinely handl ...

Authors: Mike West, Charlie Burns, Bill Kirwin To enable the mainstream enterprise use of Clouds, on October 12, 2011 IBM announced: IBM SmartCloud Application Services – A new service that will give enterprises a platform to realize the cost and time ...

Authors: Bill Kirwin, Bruce Guptill, Bill McNee Traditional IT Total Cost of Ownership (TCO) is a well recognized methodology for understanding and managing IT costs in on-premise environments. However, Cloud IT has arrived as a legitimate, attractive an ...

Authors: Bill Kirwin and Bruce Guptill The majority of IT initiatives fail to meet expectations.  The very nature of traditional IT projects makes these expensive lessons. Cloud IT has the potential to dramatically reduce the cost of IT project fail ...

Authors: Bill Kirwin, Charlie Burns, Bruce Guptill The total costs of Cloud IT are still being identified and understood; meanwhile, the shifting nature of Cloud IT makes it difficult to pin down what is real and what is not when it comes to Cloud costs. ...

Author: Bill Kirwin As the market for Cloud IT matures, the issues surrounding cost increasingly get debated. Total Cost of Ownership (TCO) has been the basis for IT cost discussions for 25 years. Buyers are looking for answers as providers ramp up ca ...

Authors:  Bill Kirwin, Bruce Guptill, Charlie Burns The rapid emergence of service-based, location independent, outsourced IT functionality delivered by the Cloud will challenge most current IT organizations that have managed on-premises assets, int ...

Authors: Bruce Guptill and Bill Kirwin Communication, collaboration, and office productivity applications (e.g., word processing, spreadsheets and presentation graphics) are the bread and butter of what is often called “knowledge work.” The rapid emergen ...

Authors: Robert McNeill, Bill Kirwin, Alex Bakker Service management must become the core competence for IT organizations that are moving in any way to leverage Cloud-based computing and associated third party services. Organizations must become adept at ...

Authors:  Bill Kirwin, Bruce Guptill When coupled with the rise of cloud-based services and solutions, the mobility of IT promotes what Saugatuck calls “free range” computing, which is causing massive disassociation on how, where, when, and by what ...

Authors: Bruce Guptill, Bill Kirwin Saugatuck’s ongoing research into the progression of knowledge worker toolsets, including collaborative applications and productivity suites, has provided a number of insights into the early-stage, large-scale adoption ...

Authors: Bruce Guptill, Bill Kirwin Master Brands are those vendors (and services providers) that dominate and influence IT marketplaces, technologies and/or user accounts. In this Strategic Perspective, we apply our re-examined Master Brand framework to ...

Authors: Bruce Guptill, Bill Kirwin Without a significant amount of fresh spending, many aspects of the average IT infrastructure are ageing well past their intended life spans. End-of-life cost issues such as maintenance, upgrades and downtime are incre ...