Author: Robert McNeill

Business Process as a Service (BPaaS) is emerging as the next major category of Cloud IT. BPaaS is the umbrella term that is being increasingly used to capture a whole raft of Cloud enabled innovation within the broad services marketplace.
Saugatuck’s research indicates that BPaaS offerings will follow three likely evolutions (that may develop concurrently).  This Strategic Perspective outlines the drivers for BPaaS, and highlights the emerging services and likely evolution of those services that exist under this umbrella term. Further, we offer three Strategic Planning Positions (SPPs) supporting our market evolutions including:

• By 2015, 50 percent of new BPO deals will be delivered as BPaaS (i.e., they will be significantly Cloud enabled).
• By 2013, “non-traditional” service providers with specific vertical and business IP will aggressively enter the BPaaS market. They will both partner and challenge traditional outsourcers with new Cloud-enabled business solutions and services.
• By 2015, Business Process Utilities (BPU) will emerge as the preferred means of consuming horizontal/commoditized BPO offerings (F&A, Procurement, HR) and select vertical opportunities (e.g., Navitaire/airline reservations).