Authors: Robert McNeill, Charlie Burns

IT systems management may be the next core software category to be threatened by a growing trend wherein software-as-a-service (SaaS) solutions are implemented as “rip and replace” alternatives to traditional offerings.

On 19 January, 2010, BMC announced that beginning in the second quarter this year, general availability will begin for its Remedy IT Systems Management (ITSM) suite via an on-demand (SaaS) delivery model.

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