Authors: Robert McNeill, Bill McNee

Cloud Computing provides the next route to help reduce the cost of IT infrastructure. Savings can be made in hardware, software and labor productivity while development teams and the business will see value in the greater flexibility and speed to market that the new applications and services provide. But Cloud computing also provides a threat to stability and standardization. Many social technologies, mobile devices and SaaS technologies that are either free or low cost will bypass corporate IT and outsourcing partners, leaving a myriad of contract support challenges and potential user frustration.

This Strategic Perspective reviews how Cloud Computing will impact the relatively mature desktop outsourcing market, from the user, provider and enabling cloud vendor points of view.

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