574MKT A Look Forward to the Key Services Trends of 2009
Authors: Robert McNeill, Bill McNee
Saugatuck’s ongoing research agenda focuses on the emerging IT trends that disrupt enterprise markets and business models. Most importantly, we focus on how information technologies and their use will change user business, and as a result, the “extended ecosystem” that support technology and business processes. An important aspect of this, is our research and analyses regarding the most pressing challenges that CIOs and vendor management teams have in relation to the use of external service and software providers and how they expect to manage their partners in the coming year. Ongoing surveys and conversations with these decision-makers and influencers provide valuable context as to where user IT is headed, when, and why.