Authors: Bruce Guptill, Mark Koenig

Saugatuck research among Government IT executives at the municipal, state/provincial, and federal/central levels indicates four core management challenges that all face through at least 2008:

• Growth in the demand for governmental services, as it concerns both the means of delivering and accessing those services, and in the number and types of constituents being served;
• Lack of resources to enable and support that growth;
• Integration of data, applications, systems and operations; and
• Complying with increasing requirements for privacy and security of systems and data.