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251RA Microsoft Unified Communications: A Key Step Toward Mass-Market CPM?

Author: Bruce Guptill

As noted in previous Research Alerts, corporate performance management (CPM) and business intelligence (BI) implementations tend to be complex situations with data, integration, and communications challenges, usually based on the need to link multiple, differing applications, data, platforms, operating systems and networks. These complexities typically force firms to “back into” enterprise CPM or BI over time – and keep BI/CPM implementation and management costs high.

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