Author: Robert McNeill

The pillars that built and supported traditional BPO are under severe pressure. Labor arbitrage, old technologies, and traditional business models limit effectiveness. Cloud IT enables new, better, and more capable pillars upon which providers can and should be building. The future of BPO will be one of Cloud-based services developed or adapted to both traditional and emergent customer business needs and practices. In this Strategic Perspective, we look at why BPO is moving to the Cloud and how BPO will change (and be used) within the next few years as a result.

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