167RA Security Breach Hits Indian BPO Provider; Offshoring Threatened?
Author: Michael Isaac
Fourteen people in India were arrested on April 4 for their involvement in the illegal transfer of $426,000 from the accounts of four U.S. Citibank customers. Five of those arrested worked at MphasiS BFL Ltd., which runs call center operations in Pune, India for Citibank N.A. The Citibank customers had apparently been persuaded to reveal their account numbers and passwords in conversations with the call center.