Users Losing Interest in Cloud Drama?
Hard on the heels of IBM’s important announcement of its expanded, enterprise-ready, mainstream-oriented SmartCloud services and capabilities comes news of significant Cloud outages for other significant Cloud brand names, notably RIM and Sony. RIM’s global messaging network has been pummeled with outages for several days; there is no word as yet what caused/is causing the outages. Meanwhile, Sony reports its PlayStation network has been hacked again, only weeks after regaining most of the ground it lost due to a weeks-long, hacker-enabled outage earlier this year.
What’s missing this time around is the previous plethora of high-profile news and blogger reports, shrilly harping on the vulnerabilities of Cloud, and the dangers in trusting online services with critical (or simply important or useful) data and operations.
We’re not sure if this connotes increased acceptance or expectations of disruptions and outages, a lack of media interest, or another factor as yet unseen. But our best guess is that it’s driven by a waning of panic by users, based on their increased acceptance that such things happen, and for which they should be prepared.
At this point in the evolution and availability of Cloud-based technology, services, and information, no one is going to be surprised at outages and disruptions any more than they are surprised at outages or disruptions in telephone service.
We are not dismissing or down-playing the personal and business impacts of Cloud outages and disruptions, and the more we use Cloud, the more potentially vulnerable we all are. Providers of Cloud-based services simply must continue to get better at protection and prevention in all aspects of their business and technologies.
But we do like to believe that enough consumers and business users (and their bosses) are smart enough to plan for and work around (or through) Cloud outages and disruptions. It ain’t rocket science to plan for a lack of availability, access, or service, it’s common sense.